My Employee Is Being Blocked from Joining Alignable, How Do I Troubleshoot?

There are a few reasons that someone may be having issues joining your team on Alignable.

1. They already have an account with that email address. The employee must deactivate their account before you can add them as a team member.

2. They started to set up a profile but never finished. Have them fill out the account recovery form and support can manually deactivate the unfinished profile.

3. Their phone number is associated with another account.

   • Have them deactivate that account.
   • If they no longer have access to it, have them fill out the account recovery form and support can manually deactivate the account.
   • Have them fill out the phone number reset form.

4. They were denied verification due to a foreign IP address (outside the US or Canada). A foreign employee can only be added as a team member to an existing account where the main user is located and operating within the US or Canada.

   To have a foreign IP allowed on the platform, reach out to Support with the following information:

   • The reason a foreign IP allowance is necessary
   • Length of time the IP needs to be active (temporary stay or indefinite)
   • Proof of their affiliation with the North American business
   • Confirmation that the account has a Premium or Premium+ Membership