If you need to cancel an upcoming event, Alignable requires you to notify your registrants and the Alignable team at least 24 hours in advance. Here's how to do it correctly so your members are taken care of and your hosting record stays in good standing.
Before You Cancel: Notify Your Registrants
Before deleting the event, send an event announcement to let all registrants know it's been canceled. This is required — not optional. If you've already used all your announcements, email groupleaders@alignable.com (Group Leaders) or alliance@alignable.com (Ambassadors) and the Alignable team will help you get communication out.
How to Cancel an Event
- Go to the Groups tab and click My Events.
- Click on the event you need to cancel.
- On the event details page, click Edit Event.
- Select Delete to cancel the event.
Who Do I Notify at Alignable?
You must also email the appropriate team at least 24 hours before the event:
- Group Leaders, Co-Leaders, and Event Hosts: groupleaders@alignable.com
- Ambassadors and Co-Ambassadors: alliance@alignable.com
What If I Have a Personal Emergency?
If you need to cancel with less than 24 hours notice and can't do it in-app, email groupleaders@alignable.com right away. The team can help find a replacement host or cancel on your behalf. Following this process excuses the short notice up to 2 times per year. Beyond that, your hosting privileges may be reviewed.
What Happens If I Don't Give Notice?
Failing to notify both your registrants and the Alignable team counts as a no-call/no-show. Repeated no-shows can result in removal of hosting privileges. If an extenuating circumstance comes up — illness, accident, power outage — reach out to the Alignable team to request a review.
Related articles:
How Do I Reschedule an Event on Alignable?