Life happens — and sometimes that means a hosted event needs to change. Whether you need to cancel, skip an upcoming occurrence in a series, or move an event to a new date or time, Alignable has tools to help you handle it. This article covers the notice policy and points you to step-by-step instructions for each situation.
Choose Your Situation
How Do I Cancel an Event on Alignable?
Use this if you need to permanently remove an upcoming event and notify your registrants.
How Do I Skip a Recurring Event on Alignable?
Use this to skip one future occurrence in a recurring series without canceling the whole series.
How Do I Reschedule an Event on Alignable?
Use this to move an event to a different date, time, or location.
The 24-Hour Notice Requirement
All hosts are required to give at least 24 hours notice before canceling, skipping, or rescheduling any event. Both of the following steps are required — not just one:
- Send an event announcement to notify all registrants before making changes in the system.
- Email the appropriate Alignable team to notify them as well.
Who Do I Notify at Alignable?
- Group Leaders, Co-Leaders, and Event Hosts: groupleaders@alignable.com
- Ambassadors and Co-Ambassadors: alliance@alignable.com
If you're able to find a replacement host when a last-minute conflict comes up, go to the registration list, click the 3 dots next to the replacement's name, and select Make Host.
What If I Have a Personal Emergency?
If an emergency prevents you from giving 24 hours notice or from canceling in-app, email groupleaders@alignable.com as soon as possible. The team can help cancel the event or find a replacement host. Following this process excuses the short notice up to 2 times per year. Beyond that, your hosting privileges may be reviewed.
What Counts as a No-Call/No-Show?
Failing to notify both your registrants and the Alignable team counts as a no-call/no-show. Extenuating circumstances — like illness, accidents, natural disasters, or power outages — can be reviewed on a case-by-case basis. Reach out to the appropriate team email above to request a review.
A Note on In-Person Events
When creating in-person events, always include the exact address of the venue or location. A general business name or "TBD" will not be accepted.