This is a common issue and is not your fault. When you see a message that your phone number is already in use, it means that number is associated with an existing account in our system. Phone numbers are not always automatically removed when an account is deactivated, so a previous account may still have your number attached even if you can no longer access it.
Why This Happens
- You may have created an Alignable account in the past that is still active
- You may have had a previous account that was deactivated but the phone number was not removed from our system
How to Fix It
Submit the form below and our team will locate the account associated with your phone number and remove it so you can complete your sign-up. Before you fill it out, have the following ready: your phone number, your name, and the email address you are trying to sign up with.
Submit the Phone Number Reset Form
What Happens Next
The request is processed automatically in most cases. If manual review is needed, our team will complete it within one business day. You will receive a confirmation email once your number has been cleared, and you can then complete your sign-up.