I don't have a password - how do I get one?

On Alignable, passwords are replaced with login tokens that are sent to your email. This means that as long as you have access to your email, you will have access to Alignable.

Creating a password for your account will be useful if you want to log into your account without using an email token or if you want to log into Alignable using the mobile iOS app. To create a password, you simply need to reset your password as if previously had one. Here how to do so depending on if you have access to your account or not:

I am currently logged into Alignable
  1. To start, you will want to go to your Account Settings page.

    You can find the account settings page in the drop-down menu under My Business - accessed via the  arrow (in the top-right corner of your screen). See image below:

    Screen_Shot_2019-05-24_at_12.01.42_PM.png

    Or you can access the page directly here: https://www.alignable.com/biz/users/edit_account_setting

  2. Click the Email me a secure link to set my password link:

    Screen_Shot_2019-05-24_at_11.39.58_AM.png
  3. You will be emailed instructions for resetting your password to the email under your account (this email can sometimes end up in a Spam or Promotions folder of your Inbox). On the email, click on Reset My Password:

    Screen_Shot_2019-11-15_at_2.01.13_PM.png

    Note

    The reset password link emailed to you can only be clicked one time before it expires (to protect your account). If you receive an error message saying that your link was already used, try the process again from the "Forgot Your Password" page, here.

  4. Type in the new password you would like to set on your Alignable account in both cells. Once done, click on Change Password to finish:

    Screen_Shot_2019-11-15_at_2.03.07_PM.png

I am signed out of Alignable
  1. Go to the Alignable sign-in page by clicking here. Type your email and click Next.

    Screen_Shot_2019-11-15_at_1.50.42_PM.png

  2. You will immediately be emailed to your inbox with instructions.

    Screen_Shot_2019-11-15_at_1.54.45_PM.png

  3. Find the email and click Reset your password:

    Screen_Shot_2019-11-15_at_2.01.13_PM.png

    Note

    The reset password link emailed to you can only be clicked one time before it expires (to protect your account). If you receive an error message saying that your link was already used, try the process again from the "Forgot Your Password" page, here.
  4. You will be taken to a page where you can type in a new password. Type in the new password you would like to set on your Alignable account in both cells. Once done, click on Change Password to finish:

    Screen_Shot_2019-11-15_at_2.03.07_PM.png

⚠️ How to troubleshoot not getting the reset password email. 

  • Check your spam folder.
  • Check whether the email may have been filtered into any other folders you have set up for your inbox.
  • Check any email accounts you own as it may be possible the email under your account is different than the account you believe you had set up the account under. You can confirm which email you have under your in the Account Settings page.
  • If you are using Gmail, it is possible the email may have been filtered into the Social or Promotions folder.

    2019-07-25_13.52.54.gif
  • We have had instances of email providers automatically archiving the email within member's inboxes. Try searching for Reset Password Instructions in the search bar of your inbox to find the email.

  • If you did not receive an email, please try requesting another email. If you continue to have issues receiving the email, please contact our support team and we'd be happy to help solve this issue.
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