What should I do if Allie stops responding mid-conversation?
If Allie stops responding during a conversation, you may have reached a usage limit for that session. When this happens, you will see a message from Allie letting you know. You can return to Allie later to continue.
If Allie stops responding without showing any message, here are a few things to check first:
- Make sure you are using a strong, stable internet connection.
- Make sure your browser is up to date.
If the issue continues, please report it through your support options. When reporting, let us know what you were doing when Allie stopped working and whether you were on a mobile device or a computer. The more detail you can share, the more likely we are to diagnose and fix the issue quickly.
Can Allie help me reach a human if I need support?
Yes. If you ask Allie a question it can't fully answer, it can open a support ticket with the Alignable team on your behalf. This is not a live chat — you will receive a response via ticket. Allie will let you know when it's escalating your question so you know what to expect.
We strive to respond to tickets within 2 hours during business hours.