How do I cancel or downgrade my paid membership?

Please Note the Following:

  • This article is intended for paid members who are looking to cancel their paid membership. If you are looking to deactivate your free Alignable account, you can learn how to do so here.

  • When you downgrade your account, you will retain your paid benefits until the end of your billing cycle. You can see when your billing cycle starts and ends in the top right-hand section of your membership page here:

Click here to begin canceling your subscription.

Desktop Mobile Web

To downgrade your membership on a desktop device, follow these steps:

  1. Click on the My Business (▼) dropdown on the top-right section of the site. In the dropdown, click My Membership.


  2. Scroll all the way to the bottom of the My Membership page to find your membership controls. Click Cancel Subscription.


  3. Review your different downgrade options. Click Keep benefits if you would like to keep your current subscription. Click Try Verified to downgrade to the Local | Verified membership subscription. Or click Cancel Benefits to downgrade to the free Explorer tier and stop any subscription charges.


  4. A popup window will appear. Review the membership benefits you will be losing once you've canceled your membership. To confirm your cancelation, click Cancel Benefits on the left.  


  5. Once you've clicked Cancel Benefits your paid account has been canceled. Provide some feedback as to the reason you decided to cancel your membership or close the popup window.


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