How do I cancel or downgrade my paid membership?

Please Note the Following:

  • This article is intended for paid members who are looking to cancel their paid membership. If you are looking to deactivate your free Alignable account, you can learn how to do so here.

  • When you downgrade your account, you will retain your paid benefits until the end of your billing cycle. You can see when your billing cycle starts and ends in the top right-hand section of your membership page here:
Desktop Mobile Web

To downgrade your membership on a desktop device, follow these steps:

  1. Click on the My Business (▼) dropdown on the top-right section of the site.

  2. In the dropdown, click My Membership.


    You can also find the My Membership page by going to your profile and clicking My Membership in the sub-navigation menu located at the top of the page.

  3. Once on the My Membership page, scroll all the way to the bottom of the page to find your membership controls. There you will find a button that says Cancel Subscription.


  4. You will then be presented with the option to either downgrade to a lower level membership tier, or simply cancel your account. If you would like to completely cancel your account and downgrade to the free membership, click Cancel Benefits in the Explorer column.


  5. You will then be asked to confirm the changes you would like to make and to review the membership benefits you will be losing once you've canceled your membership. To confirm your cancelation, click Cancel Benefits on the left.  


  6. Once you've clicked Cancel Benefits your paid account has been canceled. You will be then be asked to provide some feedback as to the reason you decided to cancel your membership.


  Still need help?

If you have any questions about this process, please contact your Community Manager here:

Contact My Community Manager

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