Identity Verification Feature

Alignable has rolled out a feature in July 2024 which requires you to verify ownership of your account in order to edit their account settings, users, or profile details. The verification is completed by entering a code that we send to your email address. The email we send containing the code will also contain a link which can be clicked to indicate it was not you who requested to edit that portion of your profile. 

Failing Verification

Upon a verification failure, all sessions associated with your account will be immediately logged out and password login will no longer be allowed to access the account. You will be sent a link via email that will allow you to reset your password and regain access to the account.

Step by Step Instructions:

  1. Confirm your Identity
    Screen Shot 2024-07-03 at 10.07.45 AM.png
  2. You will be prompted to enter a code:
    Screen Shot 2024-07-03 at 10.08.59 AM.png
  3. You will receive an email that looks like this:
    Screen Shot 2024-07-03 at 10.10.25 AM.png
  4. If this is you, enter the code in the app in the corresponding area.
    If this is not you, click the "This wasn't me" button
    Screen Shot 2024-07-03 at 10.10.52 AM.png

Was this article helpful?