Alert: Only Group Leaders and Ambassadors can host Smart Connect℠ events on Alignable.
Running a great Smart Connect℠ event starts before the first attendee joins. Here's what to know from the moment you launch through the end of the last breakout session.
Before attendees arrive
If you want to test your audio, screenshare, or settings before the event starts, join more than 15 minutes before the scheduled start time. Once you click Launch Event, the event is open — so test everything beforehand. You can also lock the meeting after launching and unlock it when you're ready to let people in.
Use the latest version of Chrome or Edge for the best hosting experience. Firefox and Safari work for attendees, but host from Chrome or Edge whenever possible.
Bring the energy
Greet attendees with energy as they join — it sets the tone for the entire event. Playing upbeat background music is a great way to create atmosphere. To share music, open your music source (YouTube, Spotify, etc.), share your screen, select the specific Chrome tab with the music, and click play to share the audio.
Use ice breakers
Give attendees an ice breaker question before each breakout session to help them ease into conversation. When they return to the main room, you can decide to ask 1 or 2 attendees to share their answer. This keeps energy up between rounds.
Troubleshooting during the event
If an attendee appears offline or can't get in — ask them to refresh their browser. If that doesn't help, direct them to the general troubleshooting guide.
If the breakout room button doesn't move people into sessions — wait a few seconds. The server will catch up on its own. Use the moment to repeat your ice breaker question.
If screenshare isn't working — check that your browser has permission to record your screen. On a Mac using macOS Sequoia 10.15 or later: go to System Preferences → Security & Privacy → Privacy → Screen Recording and check the box for Chrome or Firefox.
Handling account sharing
If you suspect an attendee is joining on someone else's behalf, you're not required to confront them publicly. Use your judgment during the event. Afterward, report the incident via the report form or from their profile, and remove them from the Smart Connect. Do not approve future registrations from the same account if the pattern continues. Account sharing violates Alignable's Terms of Service.
Cancellations and rescheduling
If you need to cancel or reschedule, do so at least 24 hours in advance and send an event announcement so registrants are notified.
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