Managing Groups Admin & Moderator Permissions

To ensure that your group is a safe, welcoming, and encouraging environment for sharing discussions, conversations, and value for all businesses, you might find yourself needing to pin important content, or hide content that may violate your group's rules and guidelines or that is simply not appropriate.

Because of this, we've built certain moderator tools you can use to moderate content at your discretion and grant certain group members their own moderator permissions. 

In this article, you'll learn how to:


Pin posts to the top of your group's feed.

If you want to highlight a specific post in your group, you can pin a post to the top of the group's feed to ensure higher visibility for the post. You can pin up to 2 posts at a time.

To pin a post to the top of your group's feed follow these steps: 

  1. Find the post you want to pin and click (...).

    Find the post your want to pin and click the button with the three periods on the bottom right-hand side of any post. (See below)

  2. Click Pin Post

    To pin the post, click Pin Post. A pin icon will appear next to the post you decide to pin. The post will also be moved to the top of the group's feed.

    2021-01-25_14.47.24.gif

    To unpin a post, simply click on the (...) button and click Unpin post.

    Screen_Shot_2021-01-25_at_2.53.26_PM.png

Hide posts from view from other group members. 

If you want to hide specific posts from view of other members in your group, you also have the option to hide posts. 

To hide a post follow these steps:

  1. Find the post you want to hide and click (...).

    Find the post your want to hide and click the button with the three periods on the bottom right-hand side of any post. (See below)

  2. Click Hide Post

    To hide the post, click Hide Post. Immediately the post will be collapsed and hidden from view from all members. 

    2021-01-25_15.03.24.gif

    To unhide a post, simply click Expand on the collapsed post to view the post. Click the (...) button and click Unhide Post.

    2021-01-25_15.07.37.gif

How to grant moderator permissions to a group member?

Your group can grow a lot, and in doing so can overwhelm your ability to moderate your group's content in order to maintain value for all members involved. Giving someone else in your group moderator permissions can allow you to, as a team, moderate content successfully. 

To grant moderator permissions to a member in your group follow these steps: 

  1. Find your group's members and click See All.

    In your group's left-hand rail, you'll find tools to manage and track your group's members. Start by clicking See All to see your group's members.

    2021-01-25_15.13.41.gif

  2. Find the group member you want to make a moderator.

    A list of your group's contacts will appear. Find the member you want to have become a moderator or use the search bar to search all of your group's contacts, and click on the (...) button. 

    A dropdown will open where you can select Make Moderator to make that member a moderator.

    2021-01-25_15.17.26.gif

    To remove a member's moderator permissions, simply follow the same process of opening the (...) button and click Remove Moderator.

    Screen_Shot_2021-01-25_at_3.26.15_PM.png
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