If you've received a warning or had your Smart Connect access paused or removed, here is what it means and what your options are.
What triggered the restriction?
Smart Connect restrictions are based on verified reports from multiple events. Every report is reviewed against the actual transcript of your breakout room conversation before it counts. A single report will never lead to a warning, and a report that doesn't hold up on review doesn't count.
The most common reason for a warning is moving into pitching or recruiting during a session. Smart Connect rooms are for making introductions and genuine connections.
The steps and what each one means
Warning email (second verified report)
You'll receive an email from the Alignable team letting you know that transcripts from more than one event showed a pattern. The email includes resources on what Smart Connect is for and how to approach it differently. Your access stays active.
Access paused (third verified report)
You'll receive a second warning and your Smart Connect access will be paused. To restore it, complete the Smart Connect Best Practices Training Course. Once you finish, your access is restored automatically.
Smart Connect access removed (continued reports after completing training)
If reports continue after you complete training, Smart Connect access is removed. Paid members receive a final warning and an invitation to Coaching Corner before this step.
Does this affect the rest of my account?
No. Any restriction from member reports applies to Smart Connect events only. Your membership, connections, messages, groups, and all other Alignable features stay completely the same.
How do I get my access back?
If your access is paused, complete the Smart Connect Best Practices Training Course to restore it. If your access has been permanently removed, that decision is final.