Smart Connect events exist so members can build genuine business relationships. When someone's behavior makes that harder for others in the room, members can report it. Here is how our team reviews those reports and what happens next.
Reports are reviewed before anything counts
A report never leads to action on its own. Every report is checked against the actual transcript from the breakout room before it counts toward anything.
- Transcripts are reviewed first. We look at what was said and whether the other member invited the conversation.
- Context matters. A report that doesn't hold up on review doesn't count, and nothing is added to the member's record.
- One count per event. Multiple reports from the same event count as one.
- Reports age out. Only reports from the last 6 months are counted. Older reports drop off automatically.
The escalation steps
Each step is triggered by a new verified report from a different event.
- First verified report: The member is added to our internal tracker. No email is sent.
- Second verified report: The member receives a warning email with resources on making connections the right way.
- Third verified report: The member receives a second warning and their Smart Connect access is paused. Access is restored once they complete the Smart Connect Best Practices Training Course.
- Continued reports after training: Smart Connect access is removed. Paid members receive a final warning and an invitation to Coaching Corner before this step.
Removal from Smart Connect events does not affect the rest of a member's account, including their membership, connections, or any other Alignable features.
Disrupting events has its own track
Repeatedly interrupting the host or repeatedly asking to be moved out of breakout rooms follows a faster process.
- First instance: The member receives a conduct warning. Access stays active.
- Second instance within 6 months: Smart Connect access is removed.
For more, see I've Been Restricted from Smart Connect Events. What Now?