Can't join the event / red error message
First try clicking the Refresh Page icon. If that doesn't work, switch to Chrome or Edge (latest version). You can also try opening the event in an Incognito Window — copy the event URL, paste it into the incognito browser bar, sign in to Alignable, and you'll be directed to the event.
Outdated browser
If you get an error about your browser, run a browser version check and update or download Chrome or Edge.
Disconnected from the event
If you see a blank screen saying you were disconnected, reload the page. If the problem persists, try a different browser. Corporate VPNs or firewalls can block access — if you're on one, try disconnecting and rejoining.
Audio not working
- Check that you haven't muted yourself on your computer.
- Check that your computer or headphone volume isn't turned off.
- Exit the event and rejoin to reset your audio connection.
If those steps don't help, see Google's audio troubleshooting guide.
Camera not working
- Check that your camera is turned on.
- Exit the event and rejoin to reset the camera connection.
If that doesn't help, see Google's camera troubleshooting guide.
Camera or microphone access denied
Look for the camera icon in your Chrome address bar and click it. Set both camera and microphone to Allow, then refresh the page.
On Android: follow these instructions
On iOS: follow these instructions
Can't hear your breakout partner
Check your device volume. Try refreshing the page — you'll rejoin your breakout room immediately after. If your partner is the one with the issue, click Contact Host to alert the host.
Meeting froze
Check your internet connection and refresh the page. On mobile, try switching to a reliable Wi-Fi network.
Can't adjust volume on Android
When pressing your device's volume buttons, slide the Media volume control specifically — the regular volume control may not affect meeting audio on some Android devices.