We want to ensure our members have complete control over the personal information they choose to share with Alignable.

If you are looking to remove all of your personal data from Alignable, we have a process you can use to either download your data or have your data permanently deleted from our system.

1. Fill out the Data Request Form
   To complete the request form, you'll need:
   • An email address where we can contact you.
   • A desktop computer or mobile device.
   • A camera
   • Your driver's license, state-issued ID card, or passport.

Once you have submitted the form, you will receive a confirmation email. Please allow about 24-48 hours for our team to process your request. If your request is rejected, approved, or completed, you will also be notified via email.

Please note: In order to remove your data from Alignable, your account will be deactivated and you will lose access to the platform.

Your Privacy Matters: Here’s How We Protect It

We take your privacy seriously. When you request to permanently delete your data from Alignable, we ask for a government-issued ID to confirm your identity. This step helps ensure your data stays secure and that only you can access or remove your personal information.

Note: Deleting your data is not the same as deleting your profile or unsubscribing from Alignable. Account deactivation (link to deactivate) and unsubscribing (link to unsubscribe) can be done without submitting a Legal Data Request or providing an ID. This process is only required for permanent data deletion in compliance with privacy laws.

In this guide, we’ll explain why this process is necessary, what types of IDs are accepted, and how we handle your information to keep it safe.

Why Do We Require ID for Data Deletion or Data Download Requests?

When you submit a request to permanently delete or download your personal data (also known as a Legal Data Request), we require identity verification to protect your privacy. Here’s why:

• To ensure only you can access or delete your data. This prevents someone else from impersonating you and accessing your sensitive information.
• To comply with privacy laws. Regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) require companies to verify requests for data deletion to safeguard users.
• To prevent fraud. Identity verification ensures that we’re responding to legitimate requests and protecting your account and the information it contains from unauthorized access.

How We Protect Your Information

Your ID is handled with care to ensure your privacy and security:

• We never store your ID. The verification process is managed through Osana, a secure third-party service that specializes in identity verification.
• Your data is encrypted. The verification process uses encryption to keep your information safe from unauthorized access.
• We only use your ID for verification. Once your identity is confirmed, your ID is no longer retained. This information is completely deleted in accordance to privacy laws once the request is completed.

How to Submit a Legal Data Request

Follow these steps to submit your request to delete or download your data:

1. Visit our Data Request Form [Insert Link].
2. Complete the form. Provide the necessary information, including your email address and account details.
3. Upload selfie of yourself with government-issued ID. Make sure you take a clear picture alongside your photo ID so we can match the image to your face.
   1. Accepted Example Images 
      
   2. Denied Example Images
      
4. Submit your request. You’ll receive a confirmation once your request is processed.

   Our team will review your request and get back to you within the time frame required by privacy regulations.

   Still Have Questions?

   Check out our Privacy Policy Here

Click here to complete the DSAR Form.