If you are not receiving Alignable emails, they are likely being blocked by your email provider or domain. Account-level messages such as ID verification or login emails are sent from a different mail server than our standard marketing emails, so it is possible to receive one type of Alignable email while another is blocked.
How Do I Troubleshoot Missing Alignable Emails?
- Check your email preferences to ensure you are not unsubscribed from Alignable emails. How Do I Change My Email Preferences on Alignable?
- Confirm you are checking the correct email address. You can verify the email associated with your Alignable account in your Account Settings.
- Check your Junk, Spam, or any other folders you may have set up. If you are using Gmail, also check the Promotions and Social tabs.
- Search your inbox for Alignable or for emails from @email.alignable.com. Be sure to mark any messages you find as "not spam."
- Add @email.alignable.com to your contacts or safe sender list, then check your inbox again.
What If I Use a Business Email Address?
If you use a business email with a private domain, your organization's IT department may have recently updated its DNS or email security settings, which can cause messages from certain senders to be rejected before they ever reach your inbox.
In many cases, your IT team can resolve this by allowing emails from @email.alignable.com. Alternatively, you can update your Alignable account to use a public email provider such as Gmail if that is a better option for you. How Do I Change the Email Address Associated with My Account?
What If I Need Access to My Account Right Away?
While you work on resolving the email issue, you can set up a password to log in to your account immediately without needing an email link.