Smart Connect℠ Guide for Attendees

Smart Connect℠ helps you meet the right people, the right way through meaningful 1:1 connections. These breakout room-style virtual events are a game changer and will make business networking easier than ever before!

To ensure you have the best experience possible, we have outlined some general support tips to help you navigate through potential issues that could arise when joining events in a virtual space.

When you click Join Event you will be taken to the screen below to make sure you have connected audio and video supported. This is also the only time you will be able to blur your screen so make sure you check Blur Background now.

If you receive the below red error message, first try clicking the refresh page icon in blue. If the problem persists you can try again on Chrome or Edge. (Mobile devices currently are not supported).

You can also try opening the event in an Incognito Window as highlighted below.

 

Once the incognito window is pulled up, you can copy and paste the event url into the search bar and hit enter which will bring you to sign into Alignable and direct you to the event.

 

 

If you are joining from an outdated browser you will get an error message. You can simply do a browser version check and download an alternative browser to join the event.

Some Smart Connect℠ meetings can be joined from a mobile device. If you see the following error, the meeting isn’t available on mobile yet and you will need to join from a laptop or desktop computer.

Smart Connect℠ is not yet available on the Alignable iOS and Android apps. If you have the app, you may need to open the meeting link directly in a web browser or otherwise join from a laptop or desktop computer.

⚠️ Please Note: The mobile version of Smart Connect℠ is a work in progress and you may encounter issues along the way. We’re actively working to improve this experience, so please report any issues you have by either clicking the “Report an issue” button or submitting feedback after the meeting!

If you see a blank screen with a notification saying you were disconnected from the meeting, first try reloading the page. If the problem persists then try opening the event in a different browser. Sometimes this is caused by corporate VPNs that are blocking access. If you’re on a VPN or firewall, this may block access to the event.

Smart Connect℠ needs permission to use your camera and microphone. You will be asked to allow access the first time you join a Smart Connect℠ virtual meeting.

If the “Join Event” button is disabled, Smart Connect℠ may not have access to your camera and microphone:

In order to allow Smart Connect℠ to user your camera and microphone, ensure the following:

1. You have a camera and microphone connected to your device (this will be true for most laptops and smartphones).
2. Alignable has access to your camera and microphone. Depending on your web browser, there may be a button in your address bar to adjust Alignable’s site settings. On Google Chrome it looks like the following:

Ensure that both camera and microphone access are enabled, then refresh the page.

• If you’re joining from a mobile device, ensure your web browser has access to your camera and microphone.
  
  • Android instructions: https://support.google.com/android/answer/9431959?hl=en
  • iOS instructions: https://support.apple.com/guide/iphone/control-access-to-hardware-features-iph168c4bbd5/ios
• After updating your browser’s permissions, refresh the page.

There are a few reasons why you may not be able to hear your breakout partner:

• Ensure your volume is high enough. Check your device’s sound settings to ensure you can hear audio coming out of your device.
• Try refreshing the page. After refreshing, you’ll be able to immediately rejoin your breakout room.
• Your breakout partner may be having issues with their microphone. Click the “Contact Host” button at the bottom of the screen and the meeting’s host will be informed so that they can help you resolve the issue.

If the meeting appears to freeze and you can no longer see or hear the other participants, you may have been disconnected from the internet. Ensure you’re on a reliable internet connection and refresh the page.

If you’re on a mobile device, try rejoining from a reliable Wi-Fi network.