Some users have reached out to us, saying that they’ve received an email claiming that their account was "suspended." After conducting an investigation, we have determined this is a fake phishing email scam and did not come from Alignable. If you received the email pictured below we have detailed some advice on how to proceed. 

What should I do if I received this email?

1. DO NOT CLICK any links in the email. 
2. Forward the email to phishing@alignable.com
3. Delete the email. 

What should I do if I clicked on something in the suspicious email?

• Change your Alignable password to something unique and strong. 
• Change your password on other websites where this same login information is used. 
• If you entered any personal or financial information, reach out to your financial provider as your information may have been compromised. 

How can I ensure my information is protected?

• Always be wary of requests via email asking for personal information. 
• NEVER provide personal information or financial information via email. 
• Check the email and mailing address of the sender. 
• Hover over links to check the URLs and ensure they are going where they are supposed to. 
• Install anti-virus software to aid in guarding your devices and personal information.