- If you still have access to the email you used to register your account
I still can't access my account because I don't have access to the email I used to register my account
If you can't access your account by resetting your password or using a single-use sign-in link, and you don't have access to the email you used to create your account, we can help you get access to your account by verifying your identity.
To complete this process, you'll need:
- An email address where we can contact you and use to update your account.
- A desktop computer
- The profile URL of the account you are trying to access.
- Your driver's license, state-issued ID card, or passport.
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