We understand how important it is for your Premium Membership to be reflected accurately on your profile, and we’re here to help resolve any issues.
If your Premium Membership isn’t showing up, it might be due to a secondary profile created with a different email address, which also could possibly have a Premium upgrade.
Here’s how you can troubleshoot the issue:
- Check Your Email Accounts: Look through your email addresses to see if any other accounts are receiving Alignable emails.
- Log In with Alternative Emails: Try logging in with any other email addresses where you might have received Alignable communications.
Once you’ve identified the account with the Premium upgrade, you have two options:
- Option 1: Continue using this account as your primary one, and enjoy your Premium benefits here.
- Option 2: Cancel the Premium subscription on this account and transfer it to your preferred account to ensure everything is in order.
If you need any assistance with these steps or have any other questions, please don’t hesitate to reach out. We’re here to help make sure everything is working smoothly for you!
At this time we are unable to merge accounts on Alignable, you can see more: How can I merge my Alignable accounts?