How can I reset my password?

If you've forgotten your password - no worries. You can reset it at any time.

Are you logged in, or signed out of your Alignable account? Here are the appropriate instructions for both situations:

I am currently logged into Alignable

If you can't remember your previous password, follow these steps to set up a new password:

1) To start, you will want to go to your Account Settings page.

You can find the account settings page in the drop-down menu under "My Business" - accessed via the ▼ arrow (in the top-right corner of your screen). See image below:

Screen_Shot_2019-05-24_at_12.01.42_PM.png

Or you can access the page directly here: https://www.alignable.com/biz/users/edit_account_setting


2) Under Account Settings, you will see the following box (as pictured below):

Screen_Shot_2019-05-24_at_11.34.05_AM.png


3)
Click the "I forgot my password" link:

Screen_Shot_2019-05-24_at_12.15.21_PM.png


4) 
You will be emailed instructions for resetting your password at that email address (this email can sometimes end up in a Spam or Promotions folder of your Inbox). Click on "Reset My Password":
Reset_Password_Email.png

Note

The reset password link emailed to you can only be clicked one time before it expires (to protect your account). If you receive an error message saying that your link was already used, try the process again from the "Forgot Your Password" page, here.

5) Type in the new password you would like to set on your Alignable account in both cells. Once done, click on "Change Password" to finish:
New_Password_Modal.png

For future logins, you can use either your new password or log in using an email sign-in token.

I am not signed into Alignable

If you don’t have a password or can't remember your previous password, follow these steps to set up a new password:

1) Go to the login page (see image below) by clicking here.
slack-imgs-2.png

2) Click on "Forgot Your Password" on the bottom of the box as seen in the image below:
slack-imgs.png

3) On the following page, enter the email address associated with your account and click the green "Reset Password" button:
Reset_Your_Password.png


4) You will be emailed instructions for resetting your password at that email address (this email can sometimes end up in a Spam or Promotions folder of your Inbox). Click on "Reset My Password":
Reset_Password_Email.png

Note

The reset password link emailed to you can only be clicked one time before it expires (to protect your account). If you receive an error message saying that your link was already used, try the process again from the "Forgot Your Password" page, here.

5) Type in the new password you would like to set on your Alignable account in both cells. Once done, click on "Change Password" to finish:
New_Password_Modal.png

For future logins, you can use either your new password or log in using an email sign-in token.

If you need further assistance, you can send an email to the Alignable Support team at support@alignable.com

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