If you've forgotten your password, or have not created a password for your account - no worries. You can reset it at any time.
Changing your password can be done in two main ways depending on if you can log into your account or not.
I can't access my account - I need to reset my password.
If you don’t have a password or can't remember your previous password, follow these steps to set up a new password:
Enter your email address where prompted then click Next.
Click on Forgot Password? on the bottom of the box as seen in the image below.
You will be immediately sent an email with a link to reset your password. This link expires in 24 hours after it is sent so be sure to click the reset password link as soon as you receive it. The link will also automatically expire if you request another link before clicking on the first one you requested.
Find the email in your inbox and click Reset your password.
In case you need help finding the email in your inbox, the subject line of the email is Reset password instructions and it is sent from firstname.lastname@example.org.
You will be redirected to the popup below. Type in the new password you would like to set on your Alignable account in both cells. Once done, click on Change Password to finish.
⚠️ AttentionIf you don't believe you received the reset password email, please check out the How to Troubleshoot not Receiving Alignable Emails article.