How can I reset my password?

If you've forgotten your password, or have not created a password for your account - no worries. You can reset it at any time.

Changing your password can be done in two main ways depending on if you can log into your account not.

I can't access my account - I need to reset my password.

If you don’t have a password or can't remember your previous password, follow these steps to set up a new password:

  1. Go to the Alignable sign-in page by clicking here. Type your email and click Next.

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  2. Click on Forgot Password? on the bottom of the box as seen in the image below.

    Screen_Shot_2019-11-15_at_1.53.15_PM.png

  3. You will be immediately sent an email with a link to reset your password. This link expires in 24 hours after it is sent so be sure to click the reset password link as soon as you receive it. The link will also automatically expire if you request another link before clicking on the first one you requested. 

    Screen_Shot_2019-11-15_at_1.54.45_PM.png

    Note

    The reset password link emailed to you can only be clicked one time before it expires (to protect your account). If you receive an error message saying that your link was already used, try the process again from the Forgot Your Password page, here.

  4. Find the email in your inbox and click Reset your password. In case you need help finding the email in your inbox, the subject line of the email is Reset password instructions and it is sent from noreply@email.alignable.com.

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  5. You will be redirected to the popup below. Type in the new password you would like to set on your Alignable account in both cells. Once done, click on Change Password to finish. 

    Screen_Shot_2019-11-15_at_2.03.07_PM.png

I can access my account, but I want to change my password.

If you want to change your password for your Alignable account, follow these steps:

  1. To start, go to your Account Settings page.

    Go to Account Settings

  2. Under Account Settings, click the I forgot my password link.

    Screen_Shot_2019-05-24_at_12.15.21_PM.png

  3. You will be immediately sent an email with a link to reset your password. This link expires in 24 hours after it is sent so be sure to click the reset password link as soon as you receive it. The link will also automatically expire if you request another link before clicking on the first one you requested.

    Find the email in your inbox and click Reset your password. In case you need help finding the email in your inbox, the subject line of the email is Reset password instructions and it is sent from noreply@email.alignable.com.

    Screen_Shot_2019-11-15_at_2.01.13_PM.png

    Note

    The reset password link emailed to you can only be clicked one time before it expires (to protect your account). If you receive an error message saying that your link was already used, try the process again from the Forgot Your Password page, here.

  4. Type in the new password you would like to set on your Alignable account in both cells. Once done, click on "Change Password" to finish:

    Screen_Shot_2019-11-15_at_2.03.07_PM.png

⚠️ Attention

If you don't believe you received the reset password email, please read below:
  • Check your spam folder.
  • Check whether the email may have been filtered into any other folders you have set up for your inbox.
  • Check any email accounts you own as it may be possible the email under your account is different than the account you believe you had set up the account under. You can confirm which email you have under your in the Account Settings page.
  • If you are using Gmail, it is possible the email may have been filtered into the Social or Promotions folder.

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  • We have had instances of email providers automatically archiving the email within member's inboxes. Try searching for Reset Password Instructions in the search bar of your inbox to find the email.

  • If you did not receive an email, please try requesting another email. If you continue to have issues receiving the email, please contact our support team and we'd be happy to help solve this issue.

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