How do I delete / deactivate my Alignable account?

Please Note the Following:

  • Deactivating your Alignable account is a permanent action that cannot be undone.
  • Only the Primary User or "Face of the Business" can deactivate the account.
  • If you have an active membership, you will need to downgrade your membership before deactivating your account.
  • You will need to deactivate from either a laptop or desktop computer- you will be unable to deactivate from a mobile device.
  • You can always unsubscribe your email address from receiving Alignable emails here.

To deactivate your account, follow the following steps:

  1. Login to Alignable.com from your computer (not the mobile app)

  2. Access "Account Settings" from the dropdown menu in the upper right-hand corner:

    DropDown.png

  3. On the Edit Your Account Settings page, click the red Delete_6.png button as shown below:

    Screen_Shot_2019-06-26_at_2.08.17_PM.png

    Note

    If you do not see the deactivate button it is because you are not the "Face of the Business" or Primary owner of the profile. If you would like to just remove yourself as a user please follow these instructions.

  4. To continue with deactivating, click the  Delete2.png button. You will receive an email (to the email address associated with your Alignable account) with next steps.

    Delete9.png

  5. You will receive the following email (see image below). Click on "Click on this link" to go to the deactivation page.

    Delete_3.png

    Attention

    If you do not receive an email in your usual inbox, please check your Spam folder or any other inbox you have access to. It is possible it ended up in another folder.

    If you did not receive an email, it is possible you were unsubscribed to all Alignable emails and will need to contact support@alignable.com

  6. The link in the email will bring you to the page shown below.
    Enter your business name in the first cell identically as it is shown on your profile, including punctuation. A prompt with your exact business name will show up underneath the business name field for you to copy.

    In the second cell, enter a reason for deactivating your account.

    Delete_4.png

    Finally, on the Confirm Account Deactivation page, click on the Delete_5.png button to completely deactivate your Alignable account.


To begin the deactivation process from your account - Click here


  Still need help?

If you have any questions about this process, please contact your Community Manager here: https://www.alignable.com/biz/messages/alignable

Or email our support team at support@alignable.com

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