How do I delete / deactivate my Alignable account?

Please Note the Following:

  • Deactivating your Alignable account is a permanent action that cannot be undone.
  • Only the Primary User or "Face of the Business" can deactivate the account.
  • If you have an active paid subscription, you will need to downgrade your membership before deactivating your account.
  • You can always unsubscribe your email address from receiving Alignable emails here.
Desktop Mobile

To deactivate your account, follow the following steps:

  1. Log into your Alignable.com accountIf you have trouble logging in, see here how to log into your account

  2. Once you are logged in, open the My Business dropdown in the upper-right hand corner and click Account Settings.

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  3. On the account settings page, if you are the Face of the Business of the account, you will see the Screen_Shot_2019-07-25_at_1.23.00_PM.png button on the top-right section of the page. If you are the only team member under the account, you are by default the Face of the Business. This is because only the Primary Owner of the business can deactivate the business account. If you are looking to remove yourself or another team member from the business profile, please follow these instructions.

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  4. You will arrive at a page where you can confirm you would like to proceed with deactivating your account by clicking Screen_Shot_2019-07-25_at_1.27.40_PM.png. You will receive an email to the email associated with your Alignable account with further instructions on how to deactivate your account.

    We do this via email as a security precaution to confirm that the real owner is, in fact, the one looking to deactivate the account.

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  5. You will receive an email with the subject line Alignable Account Deactivation Instructions coming from no-reply@email.alignable.com. Once you find the email, click on Step 1 to continue your deactivation.

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    Attention

    If you don't believe you received the deactivation verification email, open this dropdown.

    If you believe you did not receive the email in your general inbox:

    • Check your spam folder.
    • Check whether the email may have been filtered into any other folders you have set up for your inbox.
    • Check any email accounts you own as it may be possible the email under your account is different than the account you believe you had set up the account under. You can confirm which email you have under your in the Account Settings page.
    • If you are using Gmail, it is possible the email may have been filtered into the "Social" or "Promotions folder.

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    • We have had instances of email providers automatically archiving the email within member's inboxes. Try searching for "Alignable Account Deactivation Instructions" in the search bar of your inbox to find the email.

    • If you did not receive an email, please try requesting another email by clicking Screen_Shot_2019-07-25_at_1.27.40_PM.png. If you continue to have issues receiving the verification email, please email support@alignable.com and we'd be happy to help solve this issue.
  6. Confirm your deactivation by typing your business name exactly as it appears on your profile and provide any feedback as to why you decided to deactivate your account.

    Click on the Screen_Shot_2019-07-25_at_1.23.00_PM.png button to deactivate your Alignable account.

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To begin the deactivation process from your account - Click here


  Still need help?

If you have any questions about this process, please contact your Community Manager here: https://www.alignable.com/biz/messages/alignable

Or email our support team at support@alignable.com

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