How do I delete / deactivate my Alignable account?

Please Note The Following:

  • Deactivating your Alignable account is a permanent action that cannot be undone.
  • Only the Primary User or Face of the Business can deactivate the account.
  • If you have an active paid subscription, you will need to downgrade your membership before deactivating your account.
  • You can always unsubscribe your email address from receiving Alignable emails here.

Click Here to start deactivating your Alignable account.

Desktop Mobile

To deactivate your account, follow the following steps:

  1. Log into your accountIf you have trouble logging in, see here how to log into your account here

  2. Once you are logged in, open the My Business (▼) dropdown in the upper-right hand corner and click Account Settings.

  3. On the account settings page, click Deactivate Account in the top right-hand section of the page. You will only be able to deactivate your account if you are the face of the business and you currently don't have an active paid subscription. If you do have a paid subscription, you'll need to cancel it first

  4. Next, click Email Me Deactivation Instructions to continue. You will receive a verification email to the email associated with your Alignable account with the next steps on how to deactivate your account.

    The subject line of the email will be Alignable Account Deactivation Instructions and will be sent from It may take up to 5-10 minutes before you receive the verification email. 

  5. Once you receive the email, click on Step 1 to continue your deactivation.


    If you do not receive the deactivation instructions email, please follow the troubleshooting instructions here.

  6. Confirm your deactivation by typing your business name exactly as it appears on your profile. Where can I find my business name?

    If the business name you type does not match the one that is on your profile, you will receive an error saying: To confirm you have read these warnings, please type your business name below.

    You will also see a message that says: Please type: "...". The quoted text is what is currently listed as your business name on your profile. Simply write exactly the same thing into the form field as seen below.


  7. Provide any feedback as to why you decided to deactivate your account.

  8. Click Confirm Deactivation to deactivate your account.

Click Here to start deactivating your Alignable account.

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