How do I delete / deactivate my Alignable account?

Please Note the Following:

  • Deactivating your Alignable account is a permanent action that cannot be undone.
  • Only the Primary User or "Face of the Business" can deactivate the account.
  • If you have an active paid subscription, you will need to downgrade your membership before deactivating your account.
  • You can always unsubscribe your email address from receiving Alignable emails here.
Desktop Mobile

To deactivate your account, follow the following steps:

  1. Log into your Alignable.com accountIf you have trouble logging in, see here how to log into your account

  2. Once you are logged in, open the My Business dropdown in the upper-right hand corner and click Account Settings.

    2019-07-25_13.20.46.gif
  3. On the account settings page, click Screen_Shot_2019-07-25_at_1.23.00_PM.png in the top right-hand section of the page.

    2019-08-19_15.18.58.gif
  4. You will arrive at a page where you can confirm you would like to proceed with deactivating your account by verifying your email. Click Screen_Shot_2019-07-25_at_1.27.40_PM.png to confirm. You will receive a verification email to the email associated with your Alignable account with further instructions on how to deactivate your account.

    You will receive an email with the subject line Alignable Account Deactivation Instructions coming from no-reply@email.alignable.com. It may take up to 5-10 minutes before you receive the verification email. 

  5. Once you receive the email, click Click on this link on Step 1 to continue your deactivation.

    Delete_3.png

    Attention

    If you don't believe you received the deactivation verification email, open this dropdown.

    If you believe you did not receive the verification email with instructions on how to deactivate your account, please follow these instructions on how to troubleshoot the problem:

    • Please allow up to 5-10 minutes for the email to arrive in your inbox.
    • Look in your spam or junk folders.
    • Check whether the email may have been filtered into any other folders you have set up for your inbox.
    • Check other email accounts you own as it may be possible the email under your account is different than the account you believe you had set up the account under. You can confirm which email you have under your in the Account Settings page.
    • If you are using Gmail, it is possible the email may have been filtered into the "Social" or "Promotions folder.

      2019-07-25_13.52.54.gif
    • We have had instances of email providers automatically archiving the email within member's inboxes. Try searching for Alignable Account Deactivation Instructions in the search bar of your inbox to find the email. Or search for emails from no-reply@email.alignable.com.

    • If you do not find the email in your inbox, please add no-reply@email.alignable.com to your contact list within your email provider and request another verification email by clicking Screen_Shot_2019-07-25_at_1.27.40_PM.png
  6. Confirm your deactivation by typing your business name exactly as it appears on your profile and provide any feedback as to why you decided to deactivate your account.

    Click on the Confirm Deactivation button to deactivate your Alignable account.

    Delete_4.png


To begin the deactivation process from your account - Click here

alignabot_logo  Still need help? Ask Alignabot!

Alignabot is still learning but is smart enough to answer most of your support questions.

Contact Alignabot

Was this article helpful?
191 out of 537 found this helpful