- Click on My Business in the top right section of the site.
- Scroll down your profile until you see the Our Team section. Then, click Add User.
- Complete the applicable information within the pop-up regarding their name & email.
- Make sure to share the login password with the user as they should be able to gain access using their email address.
Emails that are already in use.
Each Alignable account uses an email address unique to that account and only one email can be associated with an account. Because of this, if you received an error stating the email you tried to add was already in use, it's likely because it's being used by another account. To troubleshoot:
Consider using an alternative email.
Deactivate the account currently utilizing the desired email. If you don't remember the password for the account, no worries. As long as you have access to the email account, you can reset the password for the account, regain access, and have it deactivated.
Once the account is deactivated, log back into your main business account and add your team member utilizing your desired email.