This article shows how to cancel a Community Newsletter Sponsorship on Alignable IF you have not taken advantage of a discounted rate, a custom community bundle, or entered into a contract for a set period of time (i.e. 12 month sponsorship). These custom sponsorships must be cancelled through your ad strategist.
Step by Step Instructions:
- Log into your Alignable Account.
- Click on the My Business (▼) dropdown on the top-right section of the site. In the dropdown, click Advertise.
- Click the Community you would like to stop sponsoring.
- Scroll down to the sponsorship you want to cancel and click "Cancel Sponsorship".
- A warning pop-up will appear. Choose “Yes, I want to cancel” to confirm the cancellation.
- You will also be prompted to give a reason for cancellation. Answer the survey to confirm the cancellation.
- You must cancel each community sponsorship individually or they will stay active.
Notes:
- Canceling a sponsorship will stop any further charges for that community sponsorship, but will not provide a refund for any charges already incurred.
- Each sponsorship must be cancelled separately
- Sponsorship cancellation does not cancel a paid membership or a paid group membership